At The Repair Crew, we are committed to providing excellent service. If you are unhappy with any part of your Gadget Support Plan, please let us know. How to make a complaint ? You can contact us in any of the following ways: Phone: 03300271676 Email: hello@therepaircrew.co.uk Post: The Repair Crew, 2–4 Eastern Road, Romford, RM1 3PJ Our complaints process: Acknowledgement – We will acknowledge your complaint within 2 working days. Investigation – Your complaint will be reviewed by our Customer Services team. Escalation – If you’re not satisfied, your case will be referred to our Complaints Team, who will aim to respond within 5 working days. Resolution – We’ll work with you to resolve your concerns fairly and promptly. Further help – If your complaint is about our services, payments, or membership terms and you are not satisfied with our response, you can contact your local Trading Standards office or visit the Chartered Trading Standards Institute (CTSI) at: www.tradingstandards.uk/consumer-help. If your complaint relates to how we handle your personal data, you can raise the matter with the Information Commissioner’s Office (ICO) at: www.ico.org.uk or by calling 0303 123 1113. Accessibility We can provide our complaints policy and communications in large print or alternative formats on request. If you have additional accessibility needs, please let us know so we can support you. Our commitment We treat all complaints with respect and confidentiality. We will keep you updated at each stage of the process. We aim to resolve complaints as quickly as possible, and always fairly.